Return & Refund Policy
At Tackle Jiu Jitsu, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Proof of purchase or receipt is required.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized items
- Downloadable software or digital products
- Gift cards
- Sale or clearance items (if marked "final sale")
3. Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
- Original shipping charges are non-refundable.
- If the return is due to an error on our part (wrong item, defective product, etc.), we will also refund the original shipping cost.
4. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank—processing time can vary.
If you've done all of this and still have not received your refund, please contact us at contact@tacklejiujitsu.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@tacklejiujitsu.com.
6. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance. Please reach out to us at contact@tacklejiujitsu.com and we can provide you with the appropriate return shipping information.
Questions?
Contact us at contact@tacklejiujitsu.com if you have any questions about our refund policy.